Frequently Asked Questions (FAQs)

🌙 When will my order ship?

All orders are processed within 2–4 business days. Once shipped, you’ll receive a confirmation email with your tracking number.

🌙 How long does delivery take?

• U.S. orders: 7–15 business days

• International orders: 10–20 business days
  Delivery times may vary depending on customs, holidays, or shipping delays.

🌙 How can I track my order?

Once your order ships, we’ll send you a tracking number by email. Please allow 3–5 business days for tracking information to update.

🌙 Do you accept returns?

Yes, you may request a return within 30 days of receiving your order. Items must be unused, in original condition, and in original packaging. For details, check our [Return & Refund Policy].

🌙 What if my item arrives damaged or incorrect?

Please contact us at Info@moonlightmarketzhop.com within 7 days of delivery with photos of the product and packaging. We’ll take care of it.

🌙 Do you ship internationally?

Yes, we ship worldwide. Please note that international customers are responsible for any customs duties, taxes, or fees applied by their country.

🌙 Can I change or cancel my order?

If you need to make changes, contact us at Info@moonlightmarketzhop.com as soon as possible. Once your order is processed or shipped, we cannot guarantee modifications or cancellations.

🌙 Do you offer free shipping?

We occasionally run free shipping promotions. Be sure to check our homepage and subscribe to our updates to stay informed.

🌙 How do I contact customer service?

Email us at Info@moonlightmarketzhop.com. We usually respond within 24–48 business hours (Monday–Friday).